Shipping Policy

Last updated: November 15, 2026

1. Overview

ZAGORASAW LLC provides industrial machinery spare parts, replacement components, and related products to customers in the United States and eligible international destinations.

This Shipping Policy explains our order processing, shipping arrangements, estimated delivery times, international customs obligations, and procedures for shipment-related issues.

By placing an order, customers acknowledge the shipping information disclosed during checkout and the applicable provisions of this policy.

2. Shipping Origin

Orders are generally intended to be shipped from our United States fulfillment operations.

Our configured U.S. fulfillment location is in Homestead, Florida.

For particular products, alternative fulfillment arrangements may be agreed upon or disclosed before shipment.

The shipping origin shown in the applicable order documentation will govern that shipment.

3. Order Processing

Order processing begins after payment authorization and any required verification, subject to product availability.

Processing may include:

• Inventory confirmation

• Product identification and compatibility verification

• Payment and fraud-prevention checks

• Packaging and shipment preparation

• Export documentation, where applicable

Processing time depends on product availability, order requirements, and any product-specific lead time.

Any shipping or dispatch estimate communicated at checkout, in a quotation, or in an order confirmation should be reviewed carefully.

Where no shipment date is specified, orders covered by applicable U.S. mail, internet, or telephone order rules will be shipped within the legally applicable default period or handled in accordance with the required delay notification, consent, cancellation, and refund procedures.

Business days generally exclude weekends and applicable U.S. public holidays.

4. Shipping Destinations

ZAGORASAW serves customers in the United States and selected international markets.

Available destinations are determined by the shipping options presented during checkout or confirmed in a written quotation.

Certain destinations, products, or transactions may be restricted because of:

• Carrier availability

• Customs restrictions

• Import regulations

• Export control requirements

• Sanctions or trade restrictions

• Product dimensions, weight, or special handling requirements

A country being listed as a potential destination does not guarantee that every product can be shipped there.

5. Shipping Carriers

Shipping options configured for our store may include:

• DHL

• FedEx

• USPS

• Other suitable logistics providers, where expressly arranged

Carrier availability depends on destination, service level, package specifications, and the fulfillment arrangement.

Selection of a particular carrier is not guaranteed unless expressly confirmed for the order.

6. Shipping Rates

Shipping charges are determined by factors including:

• Delivery destination

• Package weight and dimensions

• Selected shipping method

• Shipment value

• Special handling requirements

• Applicable carrier charges

Shipping charges collected by ZAGORASAW will be disclosed at checkout or in a written quotation before the order is accepted.

Oversized, unusually heavy, or specialized industrial components may require a separate freight quotation.

7. Estimated Delivery Times

Transit estimates vary by destination, carrier, customs clearance, and service selected.

Estimated delivery dates may appear during checkout, in shipment notifications, or in a written quotation.

Unless expressly guaranteed, estimated delivery times are indicative rather than guaranteed arrival dates.

Delivery estimates generally do not include order processing time, customs holds, or other delays outside the carrier's normal transit schedule.

If we cannot ship within an agreed or legally required timeframe, we will provide applicable notices and cancellation or refund options in accordance with governing law.

8. International Shipping and Customs

International shipments may be subject to customs inspections, import duties, value-added taxes, brokerage charges, clearance fees, and other local charges.

Unless otherwise expressly stated at checkout or in an agreed written quotation, international orders are shipped on a basis under which import duties and taxes are not prepaid by ZAGORASAW.

The recipient or designated importer is responsible for applicable import charges imposed by the destination country.

Where a shipment is expressly sold with duties and taxes paid by ZAGORASAW, the confirmed order terms will apply.

Customers are responsible for supplying accurate customs information and complying with applicable import requirements.

Customs clearance times are outside our direct control.

9. Export and Trade Compliance

All shipments are subject to applicable U.S. export control laws, sanctions regulations, and destination-country import requirements.

ZAGORASAW may request additional information needed to establish end use, end user, product classification, or other compliance requirements.

Orders may be delayed, declined, or canceled where fulfillment would violate applicable law.

Any refund following such cancellation will be processed in accordance with applicable law and the circumstances of the transaction.

10. Tracking Information

Where shipment tracking is available, the tracking details will be provided through the contact information associated with the order or through an available customer account.

Tracking updates are generated by the relevant carrier and may not appear immediately after label creation.

Customers may contact our support team if tracking information is unavailable or appears incorrect.

11. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping details.

These may include:

• Recipient name or business name

• Street address and building details

• Postal code

• Country

• Contact phone number

• Required customs or business identification details

Customers should notify us immediately if a shipping address requires correction.

Address changes may not be possible after shipment dispatch.

Additional charges resulting from incorrect address information may be payable by the customer where legally permitted and properly disclosed.

12. Shipping Delays

Delays may arise because of weather conditions, carrier disruptions, customs inspections, public holidays, inaccurate shipping details, regulatory requirements, or other circumstances.

We will make reasonable efforts to communicate material shipment issues when information is available.

Any required delay notices, customer consent requests, cancellation rights, and refunds will be provided in accordance with applicable law.

13. Damaged Shipments

Customers should inspect shipments upon delivery whenever reasonably possible.

If a package arrives visibly damaged:

1. Photograph the external packaging and shipping label.

2. Document any damaged components.

3. Retain the packaging and relevant shipment records.

4. Contact ZAGORASAW promptly with the order number and supporting evidence.

Please notify us as soon as practicable, preferably within 48 hours of delivery, to help facilitate carrier investigations.

This preferred reporting period is not a limitation of any mandatory legal rights or remedies.

14. Missing or Incorrect Items

If an order contains missing, incorrect, or visibly nonconforming products, contact our support team with:

• Order number

• Relevant product or part number

• Description of the discrepancy

• Supporting photographs, where helpful

We will investigate the issue and provide an appropriate resolution in accordance with applicable law and our contractual obligations.

15. Lost Shipments

If a shipment appears lost or has not arrived within the expected delivery period, customers should contact ZAGORASAW.

We may initiate a carrier investigation or request further delivery information.

Where ZAGORASAW remains legally responsible for delivery, we will provide the required remedy, including replacement or refund where applicable.

The creation of a tracking number alone does not establish successful delivery.

16. Failed Delivery and Returned Shipments

Shipments may be returned because of an incomplete address, delivery refusal, unclaimed package, customs noncompliance, or other delivery-related issues.

Customers should contact us before arranging a return or repeat shipment.

Reasonable additional shipping or return charges attributable to customer-provided errors may apply where permitted by law and disclosed as required.

Refund eligibility and deductions will be assessed in accordance with applicable law and our Refund and Return Policy.

17. Returns and Exchanges

Return authorization and shipping arrangements are governed by our Refund and Return Policy.

Customers should contact ZAGORASAW before sending items back.

The original shipping address should not be assumed to be an authorized return destination.

Return instructions will be provided based on the product and circumstances.

Mandatory rights relating to defective, incorrect, or nonconforming products remain unaffected.

18. Online Services

Digital consultations, online technical assistance, and other nonphysical services do not require physical shipping.

The provision, scheduling, and completion of such services are governed by their respective service descriptions, the Terms of Service, and applicable cancellation or refund conditions.

19. Policy Changes

ZAGORASAW may update this Shipping Policy to reflect carrier arrangements, logistics practices, regulatory requirements, or operational changes.

The updated policy will be posted on our website.

Changes will not retroactively reduce contractual or statutory rights relating to previously accepted orders.

20. Contact Us

For shipping questions, delivery updates, international freight inquiries, or shipment-related concerns, please contact:

ZAGORASAW LLC

Email: info@zagorasaw.com

Additional Support: zagorasaws@gmail.com

Phone: +1 609-780-1025

Address: 2821 SE 25th Ave, Homestead, FL 33035, United States

Website: https://www.zagorasaw.com