Terms of Service

Last updated: November 15, 2026

1. Overview

Welcome to ZAGORASAW.

This website is operated by ZAGORASAW LLC, a Florida-based business located in the United States.

Throughout these Terms of Service (“Terms”), “we,” “us,” and “our” refer to ZAGORASAW LLC.

By accessing our website, creating an account, placing an order, or purchasing a product or service, you agree to these Terms, subject to applicable law.

If you do not agree to these Terms, please refrain from using the website or placing an order.

Our store is hosted by Shopify, which provides the e-commerce platform enabling us to offer products and services online.

2. Scope of Services

ZAGORASAW provides industrial machinery spare parts, replacement components, related accessories, and technical support services.

Our customers may include businesses, industrial facilities, machinery operators, maintenance professionals, distributors, and individual purchasers.

Where these Terms distinguish commercial buyers from consumers, mandatory consumer protections continue to apply to qualifying consumer transactions.

3. Eligibility and Account Responsibilities

By placing an order, you represent that you have legal capacity to enter into a binding agreement.

Customers purchasing on behalf of a company represent that they are authorized to act for that organization.

Customers are responsible for providing accurate billing, shipping, contact, and order information.

If an account is created, customers are responsible for maintaining the confidentiality of their login credentials and promptly reporting suspected unauthorized account activity.

4. Product Information and Compatibility

ZAGORASAW endeavors to provide accurate product descriptions, specifications, and reference numbers.

However, machinery configurations, technical revisions, and spare part specifications may vary between models and production years.

Customers must verify compatibility before purchase.

We recommend checking:

• Machine manufacturer and model

• Machine serial number, where relevant

• Original part number or reference code

• Technical specifications and dimensions

• Electrical and mechanical requirements

Where compatibility cannot be confirmed, customers are encouraged to contact ZAGORASAW before ordering.

Product images may be illustrative.

A product's appearance may vary from the image shown without necessarily affecting its technical function.

Nothing in this section limits applicable rights relating to incorrectly described, defective, or nonconforming products.

5. Pricing and Currency

Unless otherwise stated, all displayed prices are expressed in United States Dollars (USD).

Prices may be changed without prior notice. Changes do not alter the price of an already accepted order unless the parties agree or applicable law provides otherwise.

Shipping charges, applicable taxes, import duties, customs clearance fees, and other transaction-related charges may be calculated separately.

Any additional amounts collected by ZAGORASAW will be disclosed before the customer completes checkout.

6. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products or services.

An automated order acknowledgment confirms receipt of the order but does not necessarily constitute final acceptance.

An order is accepted when ZAGORASAW issues an order acceptance or shipment confirmation, or otherwise expressly accepts it.

We may decline an order for legitimate reasons, including unavailable inventory, pricing errors, suspected fraud, export restrictions, or an inability to fulfill the order.

If payment has already been captured for an order we decline, the payment will be refunded in accordance with applicable law.

7. Payments

Payments are processed through the payment methods made available at checkout.

Payment processing may be handled by Shopify-supported or other authorized third-party payment providers.

Customers agree to provide accurate payment information and authorize the applicable transaction.

We reserve the right to perform reasonable fraud-prevention and payment-verification checks.

Any chargeback or payment dispute will be handled in accordance with applicable payment network rules and law.

8. Shipping and Delivery

Orders are generally intended to be fulfilled from our United States operations, unless a different origin is expressly disclosed.

Available shipping methods, charges, and destinations depend on the order and delivery address.

Delivery estimates are not guaranteed arrival dates unless expressly identified as guaranteed.

International shipments may be subject to customs inspection, duties, taxes, and import restrictions.

Our Shipping Policy provides further information and forms part of these Terms.

9. Customs and Import Responsibilities

For international orders, the customer is responsible for providing accurate recipient and import documentation.

Unless a shipping arrangement expressly states that ZAGORASAW will pay applicable import duties and taxes, those amounts are the responsibility of the recipient or legally designated importer.

Customers are responsible for determining whether the products can lawfully be imported, possessed, installed, or used in the destination jurisdiction.

ZAGORASAW will comply with applicable export control, sanctions, and trade regulations and may refuse or cancel transactions that cannot legally be completed.

10. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our separately published Refund and Return Policy and applicable mandatory law.

Customers should review that policy before placing an order.

Incorrectly ordered parts, special-order items, custom components, damaged goods, and defective products may be subject to different procedures, where lawful and clearly disclosed.

Customers must not return products without first obtaining return instructions from ZAGORASAW.

Nothing in this section excludes or restricts statutory rights concerning defective goods, misdescription, or other nonconformity.

11. Online Technical Services

ZAGORASAW may offer paid online technical assistance, troubleshooting, consultation, or related services.

The scope and price of each service are determined by its published description and any written agreement with the customer.

Purchasing an online service does not automatically guarantee an immediate consultation or resolution of a specific technical issue.

Services may require appointment scheduling, technical documentation, machine information, photographs, or diagnostic details.

Customers are responsible for supplying accurate information and ensuring that service personnel follow appropriate machinery safety procedures.

Any cancellation, rescheduling, or refund conditions specifically applicable to a purchased service must be disclosed before purchase and will remain subject to mandatory law.

Unless expressly agreed in writing, technical assistance does not include a guarantee that a machine can be repaired or restored to operation.

12. Product Installation and Safety

Industrial machinery and replacement components may present significant operational hazards.

Installation, maintenance, electrical work, adjustment, and testing must be carried out by suitably qualified personnel in accordance with applicable regulations, safety standards, and manufacturer instructions.

Customers must not bypass safety guards, interlocks, emergency stops, or other protective equipment.

ZAGORASAW is not responsible for damage resulting solely from improper installation, unauthorized modification, or misuse where and to the extent permitted by applicable law.

13. Warranties

Any manufacturer warranty or additional commercial warranty will apply only where expressly provided for the relevant product or service.

Warranty coverage, exclusions, and procedures may vary by product or manufacturer.

To the extent permitted by applicable law, no additional commercial warranty is created merely by general product descriptions or technical guidance.

Nothing in these Terms excludes warranties, statutory guarantees, or remedies that cannot legally be disclaimed.

14. Intellectual Property

The website and its original content, including graphics, product descriptions, images, and design elements, are protected by applicable intellectual property laws.

Customers may use the website for lawful purchasing, research, and business purposes.

Unauthorized reproduction, redistribution, or commercial exploitation of protected materials is prohibited unless permitted by law or authorized by the rights holder.

Third-party trademarks and product references remain the property of their respective owners.

15. Prohibited Uses

Users may not use this website:

• For fraudulent or unlawful transactions

• To violate intellectual property rights

• To submit false purchasing or identification information

• To introduce malicious software or interfere with website security

• To attempt unauthorized access to systems or customer information

• To purchase or export products in violation of applicable trade restrictions

We may restrict access or decline orders when reasonably necessary to address unlawful activity, security threats, or material violations of these Terms.

16. Limitation of Liability

To the fullest extent permitted by applicable law, ZAGORASAW will not be liable for indirect, incidental, special, or consequential business losses, including lost profits, production downtime, or loss of business opportunities, arising from a transaction or use of the website.

For commercial transactions, and to the extent permitted by applicable law, our aggregate contractual liability relating to a particular product or service will not exceed the amount paid to ZAGORASAW for that product or service.

These limitations do not apply where prohibited by law and do not exclude liability for fraud, willful misconduct, gross negligence where exclusion is prohibited, personal injury or death where liability cannot be limited, or mandatory statutory remedies.

17. Third-Party Services

Certain website functions may rely on third-party technology providers, including Shopify, payment processors, and shipping companies.

Third-party services may be subject to their own terms and privacy policies.

ZAGORASAW remains responsible for its own obligations to customers under applicable law.

18. Privacy

Our collection, use, and disclosure of personal information are described in our Privacy Policy.

Customers should review that policy to understand their rights and our data practices.

19. Changes to These Terms

ZAGORASAW may update these Terms to reflect operational, legal, or business changes.

Revised Terms will be published on this website with an updated effective date.

Changes will not retroactively alter accepted orders unless permitted by law and agreed where required.

20. Governing Law and Disputes

Except where mandatory laws require otherwise, these Terms and disputes arising from them are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

Subject to applicable law, disputes may be brought before courts of competent jurisdiction in Florida.

Nothing in this section deprives consumers of non-waivable rights or protections available under applicable law.

Before commencing formal proceedings, customers are encouraged to contact ZAGORASAW to seek an amicable resolution.

21. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in effect to the extent permitted by law.

22. Entire Agreement

These Terms, together with applicable product or service descriptions, accepted quotations, and referenced store policies, constitute the agreement governing purchases through this website, unless the parties have separately agreed otherwise in writing.

Where a specifically negotiated written agreement conflicts with these general Terms, the specifically agreed provisions will prevail for the relevant transaction.

23. Contact Information

ZAGORASAW LLC

2821 SE 25th Ave
Homestead, FL 33035
United States

Email: info@zagorasaw.com

Additional Support: zagorasaws@gmail.com

Phone: +1 609-780-1025

Website: https://www.zagorasaw.com